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Customer Service Engineer - Incident Management

Published on 07.05.2021

Company

Website : http://its.ws
Industries :
Banking, insurance, finance
Job ads : See our Job Ads
Since 1981, ITS has been a leading integrated information technology and services solutions provider. ITS targets wide range of industry segments... read more

Job Ad & Profile Description

Position : Customer Service Engineer - Incident Management

We're looking for Customer Service Engineer - Incident Management.

Job Description

  • Act as a single point of contact for all our local and international clients.
  • Receive incidents and requests logged via Calls, Email and Web Access.
  • Perform initial troubleshooting steps and resolve internal cases and incidents.
  • Categorize and assemble all customer case requirements and pass them on to dedicated support teams.
  • Validate that tickets received comply with the terms of valid customer contracts
Required profile for job ad : Customer Service Engineer - Incident Management
  • Bachelor's degree in computer science.
  • 2 years of experience in the IT field.
  • Cooperative attitude.
  • Customer-oriented approach.
  • Strong communication skills.
  • Self learner.
  • Able to work in a team.
Job criteria for job ad : Customer Service Engineer - Incident Management
Job category :
IT, new technologies
Marketing, communication
Industries :
IT, software engineering, Internet
Employment type :
Permanent contract
Region :
6th of October City - Alexandria - Arish - Aswan - Asyut - Banha - Beni Suef - Cairo - Damanhur - Damietta - El-Tor - Faiyum - Giza - Helwan - Hurghada - Ismailia - Kafr el-Sheikh - Kharga - Luxor - Mansura - Marsa Matruh - Minya - Port Said - Qena - Shibin el-Kom - Sohag - Suez - Tanta - Zagazig
Experience level :
2 to 5 years
Educational level :
Bachelor
Spoken language :
englishfluent
Number of Position(s) : 1

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