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Customer Service and Logistics Planner

Published on 02.12.2021

Company

Website : https://www.gsk.com/en-gb/
Industries :
Pharmaceutical industry
Services other
Health, pharmacy, hospitals, medical equipment
Job ads : See our Job Ads
GSK is a science-led global healthcare company with a special purpose: to help people do more, feel better, live longer. read more

Job Ad & Profile Description

Position : Customer Service and Logistics Planner

We are looking for Customer Service and Logistics Planners.

Job Purpose

  • The Customer Service & Logistics planner role remit is to manage operational customer supply chain well as to act as the operational point of contact between 1st tier customers (distributors), commercial team, and regional supply team.
  • The objective of this role is to use analytical capabilities, supply & demand planning expertise along with interactions with the commercial teams and regional supply teams to streamline the customer supply chain.
  • There is a significant analytical aspect of this role in reviewing and challenging data and underlying assumptions to make recommendations. For example, responsibilities include monitoring sales against forecast, distributors’ trade stock level & obsolescence assessment, review of associated market intelligence, forecast quality metrics review, and monitoring of customer supply chain parameter settings etc.
  • Moreover, the role holder will act as primary ‘catalyst for change’ within CS&L organization; challenge, influence and improve organization tactics & plans by working with CS&L head to ensure that team members are focusing on continuous improvement.

Key Responsibilities

  • Customer Service Improvement /partnership /expert in trade channel management able to drive extended supply chain with 1st tier customers through VMI initiatives to bring shared benefits (SAMBC, DFC, Returns & Rejections).
  • Monitor sales vs forecast in current month and Investigate short term significant customer demand changes / supply and demand imbalances via daily tracking of To-Market Sales.
  • Managing and monitoring budgets and run rates by reviewing CS&L cost tree and exploring innovative ways to reduce overall required cost to serve.
  • Lead projects to drive improvement in process metrics, targeted financial benefits, and achieve company goals and facilitating continuous improvement strategy/initiatives/STPs.
  • Monitor adherence to quality systems & ensuring compliance with various service Levels, quality standards & maintaining requisite documents.
  • Meetings: attend Pre-DRM, Pre-S&Op, Core Commercial Cycle meetings as appropriate.
  • Provides ongoing oversight and support to ensure that performance measures are being used to effectively manage operations, identify and manage risks, and effect organizational change.
  • Drive Weekly & Monthly KPI’s /Dashboards reporting & Facilitate annual target/objective-setting.
  • Develop strong working relationships and leverage the networking benchmark through:
  • Collation and sharing of best practice (market, region).
  • Membership of communities of practice –market, region and global.
  • Measurement of organization performance in relation to internal and external best practice.
Required profile for job ad : Customer Service and Logistics Planner

Basic Qualifications

  • Bachelor’s degree, preferably from Pharmaceutical / Engineering / Science background.
  • 5 - 7 years of experience in Supply & Demand planning, and Customer service roles in FMCGs, preferably in Pharma.
  • Experience in customer-facing organization with understanding of commercial distribution model.
  • Experience in Continuous Improvement cultures / Lean Methodologies.

Preferred Qualifications

If you have the following characteristics, it would be a plus:

  • SAP user for SOTC stream, MTD/WH.
  • APICS certification.
  • Six-Sigma.
  • Implementing change initiatives and leading change.
  • Building strong relationships and collaboration, managing trusted stakeholder relationships internally and externally.
  • Budgeting and forecasting, commercial and financial acumen.
  • Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
  • Continuously looking for opportunities to learn, build skills and share learning both internally and externally.
Job criteria for job ad : Customer Service and Logistics Planner
Job category :
Services
Transport, logistics
Industries :
Health, pharmacy, hospitals, medical equipment
Pharmaceutical industry
Services other
Employment type :
Permanent contract
Region :
6th of October City - Alexandria - Arish - Aswan - Asyut - Banha - Beni Suef - Cairo - Damanhur - Damietta - El-Tor - Faiyum - Giza - Helwan - Hurghada - Ismailia - Kafr el-Sheikh - Kharga - Luxor - Mansura - Marsa Matruh - Minya - Port Said - Qena - Shibin el-Kom - Sohag - Suez - Tanta - Zagazig
Experience level :
5 to 10 years
Educational level :
Bachelor
Number of Position(s) : 5

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