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Freight Customer Service Specialist

Published on 27.11.2020

Company

Website : http://aramex.com/eg/ar
Industries :
Transport, logistics, postal services
Job ads : See our Job Ads
Aramex is a multinational logistics, courier and package delivery company based in Dubai, United Arab Emirates (UAE). read more

Job Ad & Profile Description

Position : Freight Customer Service Specialist

We're looking for a Freight Customer Service Specialist.

Principal Accountabilities

  • Focal point for customer’s shipping requests for land, sea and air freight. Coordinate with internal operations on all shipping requests.
  • Provide freight solutions to customers for land, sea and air freight.
  • Develops relationships with allocated customers
  • Manage end to end shipment life cycle liaising with all internal and external stakeholders
  • Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
  • Provides spot quotations and closes contract
  • Takes and handles customer inquiries, e.g. Track and Trace
  • Responsible for all KPIs and SLAs agreed with allocated customers
  • Takes and registers all customer complaints
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
  • Ensure seamless transaction liaising with Pricing and Billing teams
Required profile for job ad : Freight Customer Service Specialist
  • 3-5 years’ experience in Freight Forwarding / Freight in general - mandatory experience
  • 2-5 years’ experience of Customer Service preferably handling key business clients
  • Excellent product knowledge (land, sea and air freight)
  • Working knowledge of transportation management systems (TMS)
  • Commercial acumen to drive sales
  • Ability to handle challenging situation in a composed manner
  • Excellent English Verbal & Written skills
Job criteria for job ad : Freight Customer Service Specialist
Job category :
Sales
Services
Transport, logistics
Industries :
Transport, logistics, postal services
Employment type :
Permanent contract
Region :
6th of October City - Alexandria - Arish - Aswan - Asyut - Banha - Beni Suef - Cairo - Damanhur - Damietta - El-Tor - Faiyum - Giza - Helwan - Hurghada - Ismailia - Kafr el-Sheikh - Kharga - Luxor - Mansura - Marsa Matruh - Minya - Port Said - Qena - Shibin el-Kom - Sohag - Suez - Tanta - Zagazig
Experience level :
2 to 5 years
Educational level :
Bachelor
Spoken language :
englishfluent
Number of Position(s) : 1

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