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HRSS Leader (North Africa & Levant)

Published on 13.11.2020

Company

Website : http://aramex.com/eg/ar
Industries :
Transport, logistics, postal services
Job ads : See our Job Ads
Aramex is a multinational logistics, courier and package delivery company based in Dubai, United Arab Emirates (UAE). read more

Job Ad & Profile Description

Position : HRSS Leader (North Africa & Levant)

Purpose of the Job

The HRSS Services leader is in charge of all operational aspects of HR within a region. This role will be delivering an effective and efficient HR service to all business units, managers and employees achieving high levels of customer satisfaction and the highest quality in client delivery to consistently meet and exceed SLAs and KPIs.

Job Responsibilities 

  • Manage a team of HRSS agents supporting key employee life cycle processes such as compensation and benefits and employee services requests.
  • Provide hands on leadership, working directly with the team and providing support to deliver better outcomes, as well as coach, mentor and develop team members.
  • Drive performance within the center to ensure high quality service delivery and execution.
  • Act as the subject matter expert and focal point for all escalations and customer queries.
  • Carry out regular audits and checks to ensure ongoing accuracy and and all SLAs are met.
  • Work closely with multiple stakeholders within the wider HR team to ensure all SOPs are updated and system processes are adjusted accordingly.
  • Present high-quality data findings to build business cases and propose enhancements or changes.
  • Actively seek customer feedback resulting in a continuous process improvement and a better service level.
Required profile for job ad : HRSS Leader (North Africa & Levant)
  • Bachelor's degree and/or certification in HR, Business Administration, or related field are preferred.
  • 7 years’ corporate experience, ideally including some outsourcing or shared services management experience.
  • Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs.
  • Demonstrate the ability to multitask with strong attention to details
  • Acts proactively to achieve results and always strives to deliver more than is expected before being asked to.
  • Excellent organizational skills and initiative to improve processes.
Job criteria for job ad : HRSS Leader (North Africa & Levant)
Job category :
HR, training
Management
Industries :
Transport, logistics, postal services
Employment type :
Permanent contract
Region :
6th of October City - Alexandria - Arish - Aswan - Asyut - Banha - Beni Suef - Cairo - Damanhur - Damietta - El-Tor - Faiyum - Giza - Helwan - Hurghada - Ismailia - Kafr el-Sheikh - Kharga - Luxor - Mansura - Marsa Matruh - Minya - Port Said - Qena - Shibin el-Kom - Sohag - Suez - Tanta - Zagazig
Experience level :
5 to 10 years
Educational level :
Bachelor
Spoken language :
englishfluent
Number of Position(s) : 1

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