Operations Support Coordinator

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Published on 16.10.2019


Website: https://www.cibeg.com
Banking, insurance, finance
Services other
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CIB EGYPT is an commercial International Bank that was established in 1975 as a joint venture between the National Bank of Egypt (NBE,... read more

Job Ad & Profile Description

Position : Operations Support Coordinator

We are recruiting an Operations Support Coordinator.

Job Purpose

Perform the operational functions related to funds transfers, cheque collection, certificates, non-cash items, custody, accounts, & deposits in addition to offloading the Sales & Service area from any operational activities to ensure better customer experience.

Operational Functions:

  • Process and perform all requests received from sales and service area (Non-Financial Requests) related to new accounts ​​​&  existing ones, various customer requests related to bank products and services to ensure finalizing all operational related functions according to the set TAT.
  • Handles all the allocated operational functions with strict adherence to set processes (Opening Accounts, handling existing accounts, handling TDs & CDs, ATM insertetc )
  • File and carefully maintain bank data, documents in an efficient and timely manner according to bank's SOPs and manuals.
  • Ensure accurate reconciliation and daily balancing of security items are conducted as per SOP.
  • Handle all the requested data related to the designated roles
  • Proceed with all collection cheques requests according to the bank SOP.
  • Ensure accuracy of data/documents in order to avoid any returned cases from central operations.
  • Ensure Sending all operational documents to central operations departments according to the standard turnaround time/cut-off time& according to the agreed the service level agreement=.
  • Coordinate with retail operations, Card center, branches, units or any other concerned departments to resolve any customer problems , complaints and queries.
  • Ensure safe and proper custody of security items (credit cards/ debit cards/ cheque books/ pins/ documents and acknowledgements) including handing over/ taking over.
  • Deviations and exceptions reporting in branch monthly exception report in a timely manner.
  • Implement “Anti-money laundering law” and “knows your customer” concepts.
  • Meeting operations cross selling targets without affecting their primary work and service standards in order to contribute in the achievement of the branches KPIs.
Required profile for job ad : Operations Support Coordinator
  • Bachelor’s degree of commerce, business administration, accounting or its equivalent.
  • (0-2) years of experience.


  • Good command of English and Arabic languages.
  • Good Communication Skills
  • Problem Solving
  • Service Oriented​​​​​​​
  • Process Oriented​​​​​​​
  • Adept in using basic software such as office, internet and e-mail.
Job criteria for job ad : Operations Support Coordinator
Job category:
Accounting, controlling, finance
R&D, project management
Secretarial work, assistantship
Banking, insurance, finance
Employment type:
Permanent contract
Region :
Experience level:
Less than 2 years
Educational level :
Number of Position(s):1

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