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Senior Account Manager

Published on 17.11.2020


Website :
Industries :
Transport, logistics, postal services
Job ads : See our Job Ads
Aramex is a multinational logistics, courier and package delivery company based in Dubai, United Arab Emirates (UAE). read more

Job Ad & Profile Description

Position : Senior Account Manager

We are recruiting a Senior Account Manager.


  • Maintain and develop the relationship with the customers and acquire new customers to achieve revenue growth.
  • Target strategic business partners in terms of value, market share and volume
  • Build and maintain solid relationships with customers
  • Constantly create revenue generating channels from Cross Selling and Upselling streams
  • Manage and improve customer retention
  • Ensure customers are using cost effective services channels and increase use of automation
  • Plan and execute regular maintenance and business development visits to customers
  • Provide customers with solutions fitted to their requirements and resolve their inquiries on time
  • Identify business opportunities from existing customers
  • Act on CRM generated reports, analyse customer performance, sales growth and production and plan accordingly
  • Coordinate with credit collectors to monitor receivables and drive customers to pay as per Aramex standards
  • Drive the use of e-Tools across all customers
  • Ensure privacy and confidentiality of customer data in line with data security policies in the company
  • Reporting any information that might impact company image, brand or functioning
  • Increase cross selling and up-selling opportunities
  • Analyze customers performance to drive their growth and production
  • Conduct regular field visits with CMT members to top trading customers
  • Ensure proper service delivery to the customers by following up with ground operations and other concerned teams if needed
  • Follow up with accounting team in terms of pending claims and billing adjustment of customers where applicable
  • Handle and resolve complex customer complaints in a timely manner
  • Support the team members with the preparation of proposals?
  • Monitor reports for team’s visits and production performance
  • Meet CRM KPIs (visitation targets & distribution, opportunities, etc…)
  • Ensure the integrity and accuracy of data updated in the CRM system
  • Create and update regularly a prospect plan to know where to focus to gain new clients
  • Ensure customer contracts are valid and ensure they are renewed on time
  • Adhere to company HSSE, compliance and sustainability corporate policies and standards
Required profile for job ad : Senior Account Manager
  • Bachelor's degree Holder (Logistics/ Supply chain)
  • Sales Freight Experience min 5 Yrs.
  • Fluent English & Arabic Language
  • Excellent Communication Skills
  • Excellent Problem Solving Skills
  • Team Player
  • Owns a Car
  • Located in Alexandria. 
Job criteria for job ad : Senior Account Manager
Job category :
Industries :
Transport, logistics, postal services
Employment type :
Permanent contract
Region :
6th of October City - Alexandria - Arish - Aswan - Asyut - Banha - Beni Suef - Cairo - Damanhur - Damietta - El-Tor - Faiyum - Giza - Helwan - Hurghada - Ismailia - Kafr el-Sheikh - Kharga - Luxor - Mansura - Marsa Matruh - Minya - Port Said - Qena - Shibin el-Kom - Sohag - Suez - Tanta - Zagazig
Experience level :
5 to 10 years
Educational level :
Spoken language :
Number of Position(s) : 1

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