Senior Analyst, Services Project/Program Management (French Speaker)

Services Project/Program Management Senior Analyst

It takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery.

Join us as a Senior Analyst on our Professional Services team in Cairo to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Services Project/Program Management Senior Analyst, you will be responsible for delivery of the standard project plan with minimal direction and coordination of standard project plans for projects with lower complexity and risk. You will work with external clients/customers from project initiation through delivery and ensure customer happiness to achieve Total Customer Experience (TCE).
You will:

• Prepare, maintain and submit activity progress reports and time recording/management reports to customers, management and sales in accordance with published procedures
• Provide input for revenue forecast
• Make management aware of potential issues or customer escalations and provide updates on performance
• Optimally coordinate cross functional project teams
• Be the point of contact during the project for all aspects of the engagement

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 2 to 5 years of related experience
• Strong technical aptitude and customer service skills
• Ability to stay ahead of industry trends and new technologies
• Organizational and prioritization skills
• French Speaker

Desirable Requirements

• Bachelor's degree