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Senior Training Manager – Sales Channels

Published on 28.09.2020

Company

Website : http://osn.com/en-eg/home
Industries :
Marketing, communication, media
Job ads : See our Job Ads
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Job Ad & Profile Description

Position : Senior Training Manager – Sales Channels

About the Job

Planning & Organization

  • Create a digital learning platform / digital learning portal tailored to and accessible for all sales channels to facilitate on-going, live/virtual on the job training.
  • To design content / product and industry relevant online modules and selling programmes tailored to all sales channels and stakeholder requirements (ie Business to consumer and Business to Business selling modules)
  • Develop Digital learning, measurement and scheduling capabilities.
  • Align OSN Segments Quality insights to training and development programme priorities to ensure high quality sales and maximum customer lifetime. Financial Excellence (budgets, revenue/profit and costs)
  • Track correlation or training programmes completion (online exams and test modules) correlated to agent and channel productivity, continually enhancing the training proposition / methodology & capabilities.
  • Measure sales channel module completion rates with sales channel customer lifetime value.
  • Consolidate customer/agent manager insights and feedback in order to continually adapt and update online training modules.
  • To manage the maintenance of training records and training spend according to budget
  • Customer Excellence (internal/external customer engagement and relationship management)
  • To monitor individual and group sales performance ensuring sales agents have the knowledge, skill and confidence to match our products and services to the customer’s needs.
  • To ensure Product/Content/Experience Value Added Services knowledge (including policies and processes) are measured against the latest Sales Value Proposition document.
  • Understand different channel customer requirements and consolidate market feedback to design training programmes relevant for the Channel.

People Excellence (internal/external customer engagement and relationship management)

  • A training and learning enthusiast with the ability to influence, motivate and educate.
  • Technology and digital know how in the training and communication fields.
  • Business to consumer: Internal stakeholder management. Understand of channel KPI’s, performance drivers and barriers and a source of information related to product, content business rules and sign up processes.
  • Business to business: External stakeholder management with OSN Business key accounts and how  OSN will be able to benefit commercial properties to maximize customer lifetime value.

Frameworks, boundaries and decision-making authority

  • Digital learning, communication (virtual) and learning material platforms.
  • Motivate and educate face to face and virtually.
  • Passionate about learning and development.
  • Leader and coordinator of multiple stakeholder requirements with limited resources.
  • Resourceful in finding solutions with limited budget.
Required profile for job ad : Senior Training Manager – Sales Channels

Education requirement:

  • Bachelor degree or equivalent in T&D/L&D.

Knowledge & Skills:

  • 7+ year’s work experience in similar position (ideally Media/Telecoms) – Retail and digital learning background.
  • Strong evidence of delivering long-term commercial results through robust training delivery.
  • Highly self-motivated and able to act on own initiative and make decisions.
  • Demonstrable success at building relationships at all levels and acting on their needs.

Competencies:

  • Technology and digital transformation
  • Change Orientation/Flexibility
  • Communication
  • Commitment to results
  • Customer Orientation
  • Developing Self & Others
  • Leadership & Management
  • Planning & Organizing
  • Problem Solving & Decision Making
  • Strategic Thinking
  • Teamwork

Experience required:

  • Proven experience in designing and delivering training in a digital / virtual / remote environment across multiple markets and time zones.
  • Remote learning and working
  • Ability to quickly assimilate and adapt information and convert into exceptional training collateral / delivery.
  • Strong experience in coaching and developing others in a cross-channel sales environment.
  • Excellent organization, planning and communication skills (Arabic speaker a must).
  • Budget management. Experience with Microsoft Office suite of products.
Job criteria for job ad : Senior Training Manager – Sales Channels
Job category :
HR, training
Management
Industries :
Marketing, communication, media
Employment type :
Permanent contract
Region :
6th of October City - Alexandria - Arish - Aswan - Asyut - Banha - Beni Suef - Cairo - Damanhur - Damietta - El-Tor - Faiyum - Giza - Helwan - Hurghada - Ismailia - Kafr el-Sheikh - Kharga - Luxor - Mansura - Marsa Matruh - Minya - Port Said - Qena - Shibin el-Kom - Sohag - Suez - Tanta - Zagazig
Experience level :
5 to 10 years
Educational level :
Bachelor
Spoken language :
arabicfluent
englishfluent
Number of Position(s) : 1

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