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Technical Consultant (Italian Speaking)

Published on 13.01.2022

Company

Website : https://www.docusign.com/
Industries :
IT, software engineering, Internet
Job ads : See our Job Ads
DocuSign helps organizations connect and automate how they prepare, sign, act on and manage agreements. As part of the DocuSign Agreement Cloud,... read more

Job Ad & Profile Description

Position : Technical Consultant (Italian Speaking)

Our agreement with employees

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team

Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts – in professional services, customer success management, learning and enablement, and customer support – you’ll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.

This position

As a highly visible and customer-facing position, the Technical Consultant (TC) works within DocuSign’s professional services organization, composed of Product Consultants, Project Managers, Architects, and other Technical Consultants.

The Technical Consultant acts as the primary technical subject matter expert in support of customers and partners deploying DocuSign Agreement Cloud platform and eSignature solutions. The successful candidate will possess the ability to understand complex business requirements and design technical solutions to meet those needs. The TC is responsible for ensuring implementation project success, either by assisting in the deployment of DocuSign’s out-of-the-box connectors or providing specialist knowledge of DocuSign APIs in support of custom integrations, by facilitating communication among customers, project teams and other stakeholders in order to manage and drive projects to a successful outcome. The successful candidate will play a critical part in the continued success of customers’ accelerated adoption of the DocuSign Agreement Cloud.

The TC will play a critical role in the overall success of the Professional Services team. We are expanding a world class Professional Services organization with a proven track record of working with Fortune 500 IT departments, system integrators, independent software vendors, and open source communities.

This position is an individual contributor and reporting to the Professional Services Manager and is designated Flex

Responsibilities

  • Develop solutions for customers’ Agreement Cloud platform deployment using a variety of technologies
  • Trusted leader to work closely with internal and external resources to manage customer expectations as well as removing roadblocks for successful projects resulting in high customer satisfaction
  • Work with Engagement Managers to scope additional use cases to enable strong adoption, renewal and upsell
  • Support organization initiatives to enhance and expand our team’s knowledge and our services offerings
  • Produce and manage client-facing documentation per DocuSign’s implementation methodology
  • Independently innovate and develop new solutions leveraging cloud technology, along with the entire stack of DocuSign Agreement Cloud solutions.
Required profile for job ad : Technical Consultant (Italian Speaking)

Basic Qualifications

  • Fluency in English and Italian Bachelor’s degree in Computer Science or equivalent
  • Experience working directly with customers to understand business needs and applying technology solutions to their requirements
  • Demonstrated software development, advisory and consultative expertise, specifically with SaaS technologies including XML (WSDL), REST, SOAP, Publisher/ Listener architecture, and software technology including .NET, Java, PHP, Ruby, etc.
  • Product/Custom engineering development experience, working with code (C++, C# or Java etc.), with SaaS products/platforms
  • Preferred qualifications
  • Technical expertise with common SaaS platforms such as Salesforce.com as well as associated managed packages
  • Salesforce Apex programming expertise
  • Demonstrated design/build experience with cloud based architecture
  • Experience in .NET / Java development & deployment toolkits, Azure/AWS cloud
  • Experience leading larger projects with multiple workstreams, resources, products
  • Experience in developing API middleware (such as Mulesoft)
  • Excellent written and verbal communication skills
  • Ability to identify and resolve ambiguity
Job criteria for job ad : Technical Consultant (Italian Speaking)
Job category :
IT, new technologies
Production, maintenance, quality
Services
Industries :
IT, software engineering, Internet
Employment type :
Permanent contract
Region :
6th of October City - Alexandria - Arish - Aswan - Asyut - Banha - Beni Suef - Cairo - Damanhur - Damietta - El-Tor - Faiyum - Giza - Helwan - Hurghada - Ismailia - Kafr el-Sheikh - Kharga - Luxor - Mansura - Marsa Matruh - Minya - Port Said - Qena - Shibin el-Kom - Sohag - Suez - Tanta - Zagazig
Experience level :
2 to 5 years
Educational level :
Bachelor
Number of Position(s) : 1

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