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Technical Support Engineer 2 (I6)

Published on 25.11.2022

Company

Website : https://jobs.dell.com/
Industries :
IT, software engineering, Internet
Mechanical equipment, machines
Quality, methods
Electric, electronic, optical and precision equipments
Services other
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Job Ad & Profile Description

Position : Technical Support Engineer 2 (I6)

Technical Support Engineer 2 (Midrange Team)

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will:

  • Support Midrange (Unity / VNX...etc.) product
  •  Resolve issues while working closely with multi-functional teams
  • Provide feedback to Engineering for improving product quality and reliability
  • Determine priority levels while negotiating and setting expectations with customers
  • Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
  • Drive excellence through quality closures and proper escalation of issues
Required profile for job ad : Technical Support Engineer 2 (I6)

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 2 to 4 years of experience in a previous technical support role
  •  Storage Networking knowledge
  • Linux Knowledge
  • Networking Knowledge
  • Basic VMware/Virtualization Knowledge
  •  Basic Windows Knowledge
  • First-rate interpersonal skills, phone etiquette and work ethic
  •  Ability to work under pressure with calmness and composure
  •  Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
  •  Bachelor's degree

Desirable Requirements

  • Data center experience
Job criteria for job ad : Technical Support Engineer 2 (I6)
Job category :
IT, new technologies
Industries :
IT, software engineering, Internet
Telecom
Employment type :
Permanent contract - Fixed-term contract
Region :
6th of October City - Alexandria - Arish - Aswan - Asyut - Banha - Beni Suef - Cairo - Damanhur - Damietta - El-Tor - Faiyum - Giza - Helwan - Hurghada - Ismailia - Kafr el-Sheikh - Kharga - Luxor - Mansura - Marsa Matruh - Minya - Port Said - Qena - Shibin el-Kom - Sohag - Suez - Tanta - Zagazig
Experience level :
2 to 5 years
Educational level :
Master
Number of Position(s) : 1
Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training.
Please report any irregularities by using the candidate contact form and selecting the subject "Report a job ad".

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