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Technical Support Specialist

Published on 24.09.2020

Company

Website : http://its.ws
Industries :
Banking, insurance, finance
Job ads : See our Job Ads
Since 1981, ITS has been a leading integrated information technology and services solutions provider. ITS targets wide range of industry segments... read more

Job Ad & Profile Description

Position : Technical Support Specialist

We're looking for a Technical Support Specialist.

About the Job

  • Diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
  • Configuring operating systems and using remote desktop connections to provide immediate support.
  • Installation and configuration for VPN clients according to the customer’s policies and procedures.
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Following up with clients to ensure the problem is resolved.
  • Managing multiple cases at one time and Testing and evaluating new technology.
Required profile for job ad : Technical Support Specialist
  • A bachelor's degree in computer science or related technology field is preferred.
  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services.
  • Certification in Microsoft or Cisco is advantageous.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
Job criteria for job ad : Technical Support Specialist
Job category :
IT, new technologies
Industries :
Banking, insurance, finance
IT, software engineering, Internet
Employment type :
Permanent contract
Region :
6th of October City - Alexandria - Arish - Aswan - Asyut - Banha - Beni Suef - Cairo - Damanhur - Damietta - El-Tor - Faiyum - Giza - Helwan - Hurghada - Ismailia - Kafr el-Sheikh - Kharga - Luxor - Mansura - Marsa Matruh - Minya - Port Said - Qena - Shibin el-Kom - Sohag - Suez - Tanta - Zagazig
Experience level :
2 to 5 years
Educational level :
Bachelor
Spoken language :
englishfluent
Number of Position(s) : 1

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