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CV Profile No.25703

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Profile details

Job category searched
» Management
» Marketing, communication
» Public buildings and works professions
» Tourism, hotel business and catering
» Marketing, communication, media
» Public buildings and works sector, construction
» Social, public and human services
» Tourism, leisure activities
» Transport, logistics, postal services
Professional experience . 5 to 10 years
Professional Experience: 
Hotel Receptionist (English-Italian)
Shams Alam Hotel
06.2012 - 12.2012
Perform all check-in and check-out tasks. Manage online and phone reservations. Inform customers about payment methods and verify their credit card data. Register guests collecting necessary information (like contact details and exact dates of their stay). Welcome guests upon their arrival and assign rooms. Provide information about our hotel, available rooms, rates and amenities. Respond to clients’ complaints in a timely and professional manner. Confirm group reservations and arrange personalized services for VIP customers. Up sell additional facilities and services, when appropriate. Maintain updated records of bookings and payments.
Human resource specialist
Egyptian Military forces
01.2013 - 03.2014
Assists in the preparation of regularly scheduled reports. Maintains the filing system. Maintains office policies and procedures. Liaises with senior HR specialist to handle requests and queries from employees. Supports all internal and external HR related inquiries or requests. Maintains records of employees on HR system. Serves as point of contact with benefit vendors and administrators. Assists with the recruitment process by identifying candidates, performing reference checks, schedules job interviews and contact candidates as needed. Maintains calendars of HR team. Oversees the completion of compensation and benefit documentation. Assists with performance management procedures. Schedule’s meetings, interviews, HR events and maintain agendas. Coordinate’s training sessions and seminars. Performs orientations and update records of new staff. Produces and submits reports on general HR activity. organizing staff training sessions and activities Support the development and implementation of HR initiatives and systems. Monitoring staff performance and attendance. Be actively involved in recruitment by preparing job descriptions, posting ads, and managing the hiring process
Tourist Specialist
Tourist information center, Egyptian Tourism Promotion Board
03.2013 - 11.2016
Indoor (as Customer Care Representative): Provide tourists with required information about Egypt. Handle complaints, provide appropriate solutions and alternative within the time limits; follow up to ensure resolution. Identify Tourist specific needs and customize the services for each individual client to drive Tourist satisfaction. Work with the Tourism Advisory Committee to develop strategies, programs, and policies to Reach Tourists Satisfaction targets and quality standards. Outdoor (as Public Relation & event Specialist): Develop relationships with national, international and regional tourism-based publications and writers, tours operators and travel agents. Assist in the customer relation management of the ETPB. Accompany delegation's members to historical and touristic places in Egypt. Promote attractions & community events like Festivals, Conferences to Tourists.
Marketing, Event, and PR Specialist
Egyptian Tourism Promotion Board
11.2016 - 12.2021
Overseeing and developing marketing campaigns. Supporting in organizing events and product exhibitions Increasing brand awareness Event planning, including working with vendors, event coordinators, and design teams for Collaborate with agencies and other vendor partners.
Tour operator and Tour Guide
Bebo Travel company
04.2013 - 11.2016
Handle holiday’s packages for groups and individuals. Handle tailor made requests. Preparing quotations and itineraries. Handle contracting with hotels Following up & updating hotel rates on online systems. Handle arrangements for Ticket, transportation, accommodation, tours and activities. Interact with clients over Phone, E-mail. Handling invoices and issuing of vouchers. Dealing with customer queries, complaints, and make alternative arrangements for customers. Evaluating customer's holidays, issuing appropriate feedback form and assuring client's satisfaction. Arranging the tour, confirming customer names with airlines/hotels and finalizing the tour program. If required, the tour operator might visit the location to make sure of the client will be enjoying the best quality service Prepare commercial invoices to the client And the accounting
Operations Director,
Blue Sky travel Group&Blue Bus
01.2018 - 05.2020
Objectives of this Role Collaborate with the CEO in setting and driving organizational vision, operational strategy, and hiring needs to meet the short- and long-term needs. Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning. Oversee the company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met. Ensure effective recruiting, on boarding, professional development, performance management, and retention. Daily and Monthly Responsibilities Analyze internal operations and identify areas of process enhancement Develop actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in tandem with the CEO Directly oversee operations including operations department, Customer Care, Call Center, Maintenance including Administration buildings, Security , Housekeeping , maintenance, Traffic, cleaning, pest control, Landscape, waste collection, mall administration. And partner with the CEO on sales management to budget for sufficient investment capital to achieve growth targets over the near term. Managing and sustaining key relationships with existing & potential tenants.
Quality Assurance and Training manager
Blue Sky travel Group&Blue Bus
01.2018 - 05.2020
Quality Assurance: Design and build a scalable QA framework and Standard operations procedures (SOP). Work with management to implement the quality standards. . Create procedures for recording and reporting quality data. Create regular performance assessments for all employees. Analyze data to identify trends and areas for improvement. Training: Identify training needs of the organization. Set the training plan based on the organizational goals and the training needs. Design Training material and conduct training to employees. Monitors and reports on activities, costs, performance, etc, Evaluate the training and development output and outcome. Prepare and present reports on training program KPIs
Skills
Management skills Leadership skills problem solving skills communiction skills
Education . Master
Global Master of Public Administration (MPA)
Graduate School of Governance, Sungkyungkwan university
08.2020 - 12.2021
Seminar in survey research methods (97%) Management science and statistical management (98%) Capstone for social problem solving (96%) Seminar on policy and program evaluation (99%) Academic writing and research ethics (98%) Local Government and public Administration (97%) Information communication technologies Unintended consequences of policy (91%) Internship in environment and land management (98%) City and Urban mobility (95%) Effective policy making and SMART policy (94%) SMART E-government and E-policy (95%)
Master of Business Administration (MBA)
Eslsca Business School
Since 01.2019
Accounting for managers (89%) Contemporary Management (91%) Economics (91%) Human resources management (97%) Leadership (96%) Principal of governance (91%) Project management (85%) Public finance (94%) Strategic management (91%) Research methods (90%) Quantitative methods (85%)
Diploma of Tourist Guidance
Faculty of Tourism and Hotels, Minia university
09.2012 - 06.2013
very good
Bachelor Degree in Tourism and Hotels
Faculty of Tourism and Hotels, Minia university
09.2008 - 06.2012
84.91% Very good with Honor, one of the top ten graduates ranking in 2012
Making a Results-based Monitoring and Evaluation System Work for SDGs
United Nation Institute for Training and Research (UNITAR)
12.2021 - 12.2021
Making a Results-based Monitoring and Evaluation System Work for SDGs
Accelerating Multi-stakeholder Partnerships for the SDGs
United Nation Institute for Training and Research (UNITAR)
09.2021 - 11.2021
Accelerating Multi-stakeholder Partnerships for the SDGs
Intelligent government based on AI
International Telecommunication Union (ITU)
08.2021 - 09.2021
Intelligent government based on AI
Government Innovation Using Digital Technologies in the Post-COVID-19 Era
International Telecommunication Union (ITU)
07.2021 - 08.2021
Government Innovation Using Digital Technologies in the Post-COVID-19 Era
The impact of social entrepreneurship on sustainable development
United Nation Institute for Training and Research (UNITAR)
07.2021 - 08.2021
The impact of social entrepreneurship on sustainable development
TVET (Technical/Vocational Education)
Korea development institute
01.2021 - 03.2021
TVET (Technical/Vocational Education)
Designing/Running Randomized Evaluations
Massachusetts Institute of Technology MIT, Edx
08.2021 - 09.2021
Designing/Running Randomized Evaluations
Policy and Best Practices of Korea
K MOOC
10.2020 - 11.2021
Policy and Best Practices of Korea
Statistical Package for Social Sciences (SPSS)
ITC Center, Minia University
09.2021 - 09.2021
Statistical Package for Social Sciences (SPSS)
Qualitative Research Methods: Interviewing &Qualitative Research Methods: Analyzing Data
Massachusetts Institute of Technology MIT, Edx
10.2021 - 11.2021
Qualitative Research Methods: Interviewing &Qualitative Research Methods: Analyzing Data
Digital Marketing program
American University in Cairo (AUC)
10.2018 - 12.2018
Digital Marketing program
Customer Experience Management program
Teleperformance Egypt Academy
09.2018 - 10.2018
Customer Experience Management program
Tourism Promotion and Marketing program
Japan International Cooperation Agency (JICA)
07.2018 - 08.2021
Tourism Promotion and Marketing program
Tourism Marketing Management
Arab Research and Administration CenterARAC
03.2018 - 04.2018
Tourism Marketing Management
Professional Public Relation program
American University in Cairo (AUC)
08.2016 - 10.2016
Professional Public Relation program
Conference and Event Management Program
American University in Cairo (AUC)
06.2016 - 09.2016
Conference and Event Management Program
ISO 9001:2015 internal audit
National Quality Institute
07.2019 - 09.2019
ISO 9001:2015 internal audit
Training of Trainers (TOT)
The Egyptian Ministry of Tourism
07.2018 - 07.2018
Training of the Trainer (TOT)
Tourist Guidance Training
Ministry of Tourism
06.2016 - 06.2016
Tourist Guidance Training
Amadeus System (Basic – Advanced)
Nazih Training Academy
03.2017 - 11.2019
Amadeus System (Basic – Advanced)
Languages
arabicnative
chinesebeginner
englishfluent
italianintermediate
More information
in 1 month
6th of October City - Cairo - Damietta - Giza - Luxor - Qena
Giza
Permanent contract - Fixed-term contract - Temporary work - Freelance - Cooperative Education Program - Part-time work
30.12.2021
25

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