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CV Profile No.26776

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Profile details

Job category searched
» Management
» Sales
» Services
» Advice, audit, accounting
» Consumer goods
» Distribution, selling, wholesale
» Quality, methods
» Services other
Professional experience . More than 10 years
Professional Experience: 
Head of Operations and Loss Prevention
United electronics compnay - eXtra-
01.2021 - 05.2021
Managed all Operational and Business SOPs. Reevaluated businesses control & Loss Prevention guidelines and ensured that business as per company OGSM. Maintained compliance with external regulations and internal policies Develop and implement plans and objectives for the department in an effective and innovative fashion. Planning and oversee departments progress. Assess and report progress in meeting department objectives Created department structure and staffing needs (interviewing, hiring, training, annual evaluations, etc.), Develop and monitoring expenses and finding innovative ways to enhance productivity while ensuring compliance with all rules and regulations. Generated necessary reports for the executive team; read subordinates' reports.
Retail Operations Audit and Loss Prevention Manager
United electronics compnay - eXtra-
03.2012 - 12.2020
Minimized shrinkage and maximized profit for 20 stores & DC, Managed eastern region 2011 till 2012 and western region 2012 till 2018 and Central regions 2018 till 2020, trained Store Managers & Store staff over 1800 training Hrs., Developed company SOPs, Maintained effective communications on activities of the company with other operating departments, Continually seek opportunities to develop stores team, Monitored customer satisfaction with products and service, Developed ways to detect safety/security violations, Put programs in place to prevent repeated occurrences, Communicated effectively with store and law enforcement personnel, Analyzed inventory result, Assured shortage results ≤ 0.09, created cycle count plan to cover all stores executed ≥ 98%, SKUs line accuracy ≥ 97 %, wall to wall count twice a year ≥ 100% for all regions, Gathered evidences for investigation , Controlled return & exchange process. Assessed Damages & Scrap values results ≤ 0.10 %, increased cash/thefts shortage recovery results ≥ 0.85 % in yearly basis, Audited stores performance and SOPs are implemented, Invented new process, increased efficiency of safety & security in the areas of loss prevention, Protected company’s assets and resources, Liaised with store management/contractors to plan and perform all maintenance works required , Prepared all Renovation/Evacuation process, Prepared new stores opening check list, for 11 stores.
Resource protection specialist
United electronics compnay - eXtra-
01.2011 - 03.2012
Managed 6 stores, improved overall inventory shortage results ≤ 0.15, monitored daily cycle count /wall to wall count twice a year, investigated theft cases, controlled return & exchange process. improved Damages & Scrap values results ≤ 0.12 %, deal with bidder to select best quotations, increased cash/thefts shortage recovery results ≥ 0.70 %, reviewed daily cash flow and cashier’s shortage, trained Store staff. over 700 training Hrs., conducted quarterly audit, increased efficiency of safety & security.
Retail Operations Manager
United electronics compnay - eXtra-
09.2008 - 01.2011
scheduling around 40 persons, ensured all staff of all areas are maintained according to SOPs, controlled store budget 100% , evaluated staff KPIs, ≥ 90% , Focused with sales team on how to reduce expenses, achieved weekly/monthly target ≥ 100% Secured the product availability , directed inventory team to conduct daily cycle count, overhauled Customers’ complains by 50% over working period as I designed a solid system for customers complains , renovated store and marinated store Standards, Redesigned inventory movement between departments, reviewed store for general housekeeping, purchase, repairs, replacement of any store assets enhanced customer experience, accelerated goals to reduce damages % items by defining cause of damages, reduced % of returned to minimum, initiating prompt and professional response to problem situations Minimized discrepancies by training 100% of employees on best practices, policies and procedures, effective time management when dealing with coordination and accountability around personnel and security assets Provided excellent service to internal/external customers by conducting customer first technique to exceptional standards Worked closely with different dep., to maintain optimum levels of communication for the effective and efficient completion of customer experience Consistently managed client needs through pro acted resulting in positive manner
Retail Area Manager
mobile shop
09.2006 - 05.2008
maximized sales, maintained stores standards, improved customer service, scheduling, ensured all branches adhere to compliance requirements in all areas of operational activity, developed company SOPs, administrated cash flow, handled quarterly stock-takes, recruited staff, re-evaluated staff performance, achieved area target ≥ 100% Resolved conflicts promptly to promote positive environment for customers Drove revenues and team morale by developing and deploying sales contests Conducted training sessions to educate employees on best practices and procedures to increase profitability Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
Retail Branch Manager
RAYA Holding group
12.2004 - 09.2006
reduced stock loss and managed controllable costs to minimum. Motivated my team, Controlled budget as per OGSM 100%, achieved sales target ≥ 100%, Implemented all. Plano gram plan, Complied with regulatory requirements including the Data Privacy Act Consistently complied with company policies and government regulations Monitored key performance metrics.100% Engaged employees in business processes with positive motivational techniques Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches Mentored staff to increase sales success and productivity.
Senior Customer service
Call Center Company C3
12.2002 - 12.2004
Received and closed calls essentials as call center representative Offered all companies promotions, saved customers' data Assisted customers by answering questions and solving problems Cultivated strong value-added relationships with customers and drove business development by delivering product knowledge Obtained information to resolve customer inquiries Guaranteed positive customer experiences and resolved all customer complaints Answered customer telephone calls promptly to improve on-hold wait times to minimum.
Skills
Loss Prevention & Operational Audit, Safety & Security, Investigation, Inventory Management/Control, Risk Assessment, People Development, Training, Retail Management. Problem Solving, Decision Maker, Merchandising, Negotiations, Operations management, Sales management, Recruiting, customer satisfactions, Business Planning, Forecasting, Process Improvement, Continuous Improvement.
Education . Bachelor
Bachelor's degree / Accounting
Ain Shams University
09.1996 - 11.2000
Bachelor's degree / Accounting , Facility of commerce.
CFE
Courcera
04.2019 - 04.2019
Forensic Accounting and Fraud Examination (Certificate
ERM
Alison
Since 12.2021
Languages
arabicnative
englishfluent
More information
immediately
6th of October City - Alexandria - Arish - Aswan - Asyut - Banha - Beni Suef - Cairo - Damanhur - Damietta - El-Tor - Faiyum - Giza - Helwan - Hurghada - Ismailia - Kafr el-Sheikh - Kharga - Luxor - Mansura - Marsa Matruh - Minya - Port Said - Qena - Shibin el-Kom - Sohag - Suez - Tanta - Zagazig - International
Cairo
Permanent contract - Freelance
10.01.2022
142

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