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CV Profile No.31750

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Job category searched
» IT, new technologies
» Management
» Chemistry, petrochemistry, raw materials, mining
» Electricity, water, gas, nuclear, energy
» IT, software engineering, Internet
» Pharmaceutical industry
» Telecom
Professional experience . More than 10 years
Professional Experience: 
IT Systems Manager
Apache Corporation – Egypt Branch
01.2015 - 08.2020
Develop and manage the Group IT Function, team, resources, policies, processes and relationships with internal customers and external stakeholders. This is done by working closely with KPC nationals and counterpart for streamlined IT operations, also conducting our business with honesty and integrity. - Working with functional and business leaders, identify productivity gaps and opportunities, priorities and gain approval for investments through clear analysis and presentation of costs and benefits, deliver new capabilities including departmental workflow automation tools, specialist functional tools and an enterprise platform to support organization growth over the next 3- 5 years. This is done by communicating effectively with Apache management and KPC counterparts sometimes foster a contrarian spirit for proper analysis of business needs. - Satisfy a growing base of several thousand users in Cairo and remote locations at office buildings and project sites, through delivery of timely and high quality front line services at predefined service levels. This is done by focusing on a can-do attitude for helping customers and impose Apache customer-oriented culture to KPC nationals by driving to succeed with a sense of urgency.
Infrastructure Engineer
Orascom OCI
04.2000 - 03.2002
Administering group of networks and VLANs containing different operating systems: Linux, windows 2000 server, 2000 professional, ME, NT server, NT workstation and 9x platforms beside network devices mainly 3Com products (switches & NICs). - Maintaining, backup, recovery and fine-tuning Oracle database 8i as a substrate to Oracle financial applications 11i. - Monitoring, controlling the internal telephony (PABX) system. - Managing Orascom projects related to Networks, Oracle database and PABX systems.
Senior Technical Support Manager
Talaat Mostafa Group Holding (TMG)
Since 09.2020
Ensure IT and business strategies are aligned and create a roadmap of service options for high added value solutions. - Regularly report to the business on ITSM performance on monthly basis through the use of Key Performance Indicators and service metrics to either regional and headquarters. - Focal point of contact and integrator for service operations and planned activities at region. - Build the financial budget item list of the IT Service Operations team and report IT projected needs to finance and business departments. - Update IT related business continuity planning and ensuring proper disaster recovery positions. - Conduct technical interviews for IT job candidates and provide skill level review and recommendations. - Lead discussions with individuals or frequent forum of end users (ITea & Cookies Sessions) on service improvement and development needs. - Accountable for the leadership and effective day to day operation of IT Servicedesk to the business. - Co-ordinate and drive various improvement initiatives to ensure that improved ways of working are adopted and executed in both IT and Suppliers organizations. - Coordinating the activities of IT resolver groups during root cause analysis and the associated reporting to the senior management. - Execution of all major incident management across IT and overseeing problem tracking and coordination, ensuring the actions of IT groups and suppliers are adhering to Standards.
Deputy ICT General Manager
Apache Corporation – Khalda Petroleum Company (JV)
01.2015 - 04.2019
Responsible for ensuring that the Apache Egypt’s and Khalda Petroleum Company’s Information & Communications Technology (ICT) requirements are identified and appropriate systems and controls are in place to meet the Business requirements and to function at an optimal level. - Responsible for project management and supervision activities for IT Projects. - Responsible for IT budget preparation, monitoring and Control. - Lead, Manage and support the selection and implementation of the Enterprise Resource Planning (ERP) in Oracle system. - Plan, organize, direct, control and evaluate the operations of information systems. - Present and implement technological alternatives to streamline functions and improve productivity. - Meet with Division General Managers to discuss requirements, propose solutions, specifications, costs and timelines, provide customer service, troubleshooting and follow-up. - Develop and implement policies and procedures for electronic data processing and computer systems operations and development.
IT CS Supervisor
Apache Corporation – Egypt Branch
04.2002 - 12.2014
- Responsible for Hardware and software tenders including vendors/price choice for Servers, PCs, accessories and supplies besides LAN/WAN design and implementations. - Administering our branch of the corporate network including LAN and WAN (leased lines and satellite) connections from Intranet and Extranet (VPN connections) prospective, containing: - Different operating systems: Sun Solaris, Redhat Linux, IBM OS/400, windows 2003/2008 servers, windows 7 and 8 PC platforms. - Network devices mainly Cisco products (2900, 3500, 4900 and 4500 series switches, 1800, 1900, 3600 and 3900) Routers, ASA firewall/VPN, Proxy content engine, UC Call manager), Websense web filter, Network Instruments/MacAfee network sniffers, Sourcefire IPS and Solarwids LTM syslog. Also, extensive using of network software utilities for traffic sniffing, web content filtering, network monitoring and management with SNMP beside security/risks analysis and troubleshooting. - Maintaining AD directory services, Exchange 2010, UC Lync 2010, SCCM 2007, domain users, OU security and distributions groups. - Maintaining, backup and recovery of network windows servers (file including users’ home drives, application, license and mail servers) using HP, IBM and NetApps storages either DAS, NAS and SAN beside tape robotics library with Symantec/VERITAS NetBackup system. - Maintaining, backup and recovery IBM/DB2 working on AS/400 machines as a substrate to Artesia financial applications.
IT Service Management, IT Operation Management, Team Leadership, IT Cost and budgeting, ITSM, Project Management, Vendor Management, Change Management, Disaster recovery, Business Continuity, Integration , IT Financial Management, BRM, System administration, Hyper Converged Solutions, Operating System, Help desk support, Cisco technologies, Hyper converged, Windows server, virtualization, IT Infrastructure, Computer troubleshooting, networking, System/Network administration, LAN/wan administration, Microwave, Fiber & Satellite Communication, VOIP, SAN/NAS storage, Backup Solution.
Education . Master
M.Sc. Information Technology
University of Nottingham
10.1998 - 12.1999
B.Sc. Electronics & Telecom Engineering
Helwan University
10.1992 - 11.1997
More information
in 1 month
6th of October City - Alexandria - Aswan - Cairo - Giza - Helwan - Hurghada - Ismailia - International
Permanent contract - Fixed-term contract

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