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CV Profile No.33221

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Last name : *********************
First name : *****
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Date of birth : : ********
Nationality : ******
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Profile details

Job category searched
» Management
» Tourism, hotel business and catering
Professional experience
More than 10 years
» Food-processing industry
» Hotel business, catering
Professional Experience: 
11.2012 - 05.2017
General Manager
Sunrise Hotels & Resorts
• Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building. • Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). • Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals. • Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. • Consistently deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies. • Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered. • Performed other duties and responsibilities as assigned.
10.2007 - 11.2012
General Manager
Sunrise hotels & Resorts
• I would like also to point out that the Sun Rise system does not have the post of general manager, but there is only the job of the Hotel manager with the same Job description and the same goals required and report to the CEO. • Work directly with the CEO to manage all activities of the property including employees, maintenance, sales, and profit/loss controls. • Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals. • Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building. • Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control). • Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals. • Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.
Skills
• Leadership and People Management - attract, motivate, coach and develop team members. • Project Management - manage successful projects, risks, costs and project teams. • Communication - communicate, project voice, speak with senior management and present • Business Management - understand strategy, decision-making, work flow and vital business function • Over thirty one years’ experience. • Exceptional ability to communicate, both verbally and written, effectively with guests, vendors and co-workers. • Strong ability to read, write and speak English language fluently. • Considerable Microsoft Office skills as well as General Brand System. • Remarkable ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with emotional topics. • Great ability to manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance. • Proven ability to build positive team spirit. • Profound ability to delegate work assignments; provide recognition for results. • Strong ability to look for ways to improve and promote quality; demonstrate accuracy and thoroughness. • Uncommon ability to prioritize and plan work activities.
Education
Bachelor
07.1985 - 09.1988
Hotels Management
Helwan University
• Project Management - manage successful projects, risks, costs and project teams. • Communication - communicate, project voice, speak with senior management and present • Business Management - understand strategy, decision-making, work flow and vital business function
03.1999 - 02.2002
Hotels Management
AUC
Sales & Marketing seminar. - F&B cost control. - Communication Skills. - Basic management. - Management by objective. - Motivation and leader ship. - Guest satisfactory system. - Quality Improvement process.
Languages
englishfluent
italiangood level
More information
immediately
6th of October City - Alexandria - Cairo - Giza - Helwan
Place of residence : Cairo
Permanent contract
13.11.2020
11

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