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CV Profile No.34632


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Last name : *********
First name : ******
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : ******
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Profile details

Job category searched
» Management
» Production, maintenance, quality
» Tourism, hotel business and catering
Professional experience
More than 10 years
» Education, training
» Food-processing industry
» Industry, production, manufacturing and other
» Quality, methods
» Transport, logistics, postal services
Professional Experience: 
01.2013 - 10.2018
Central Kitchen Plant General Manager
Americana Group
Overall leadership and development, strategies designs for all aspects of the Commissary operations to include KPI’s for production efficiency, production planning, P&L management, cost savings initiatives, menus/recipes designing, development and expansion, specifications designing and new product development, implement policies, procedures and management systems for food safety, product quality, regulatory compliance, physical asset management, supply chain effectiveness, inventory management, cost control, risk analysis, Food security, anti-fraud management, continuous improvement and workplace safety / security / health, community / employees’ relations and human capital development.
10.2009 - 12.2012
Director of Hospitality
Americana Group
Managing the effective hospitality programs of the restaurants through the coordination with Heads of Department to help all restaurants to achieve and exceed their revenue and Guest satisfaction targets.and actively managing key property issues (including capital projects; customer service; refurbishment), developing meaningful, achievable restaurants budgets and other short and long-term strategic goals, conducting audits to ensure continual improvement is achieved, Planning, directing and coordinating the service delivery of all operational departments in order to meet and exceed guest expectations, Complying and exceeding brands and company Service Standards, Monitoring and responding to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
01.2006 - 09.2009
KFC Compliance & Quality Regional Manager
Americana Group
Teaching and coaching of all the field operations team while also conducting the Compliance Review Audits for all KFC restaurants, driving constant Compliance Excellence Improvement, design the required protocols, recognition programs and setting objectives to all KFC restaurants management team, design and develop menus and recipes.
04.2003 - 12.2005
KFC Operations Manager
Americana Group
Leading restaurants teams to meet their targets and sales operation growth, be responsible for all stores P&L management and maximizing profitability as well as restaurants budgeting and action plans. monitor and support employees’ development including performance management, coaching and identifying development, and ensure high levels of customer service throughout brand management and store management. Actively contribute to the development of business initiatives including new stores openings.
04.2000 - 03.2003
KFC Business Development & Home Delivery Manager
Americana Group
Developing business and improving operational efficiency and profitability of the delivery units, including site sourcing, restaurants construction, layouts, traffic flow, marketing plans, menu designing, pricing and costing, daily decision-making, staff performance evaluation, customer interaction and satisfaction survey, and service improvements as well as handling customers’ complaints.
05.1996 - 03.2000
Restaurants Division Operations Manager
Bella Pasta Cafe Grill, PizzaLand & Stucchi's Ice Cream
Overseeing the day-to-day operations of a restaurant, working with other managers, as well as owners, in planning, directing, and coordinating restaurant operations. including overseeing client bookings and reservations for offsite catering events, creating menus with the Chef, and recruiting and training restaurant staff.
Planning & Organization Policies Implementation Procedures Development Operations Management Profit & Loss Management Hygiene & Food Safety Specifications Designing Production Management Food Chain Management Quality/Food Safety Audits People & Assets Mgmt. New Product Development Menus/Recipes Designing & Development Training & Development Performance Management Risk Management. Anti-Fraud Management. Environment Control Mgmt. Food Safety Culture.
10.1982 - 05.1986
Bachelor of Commerce
Ain Shams University
Courses in: Accounting, Finance, Business Administration, Marketing, Statistics, Consumer Behaviors, Mathematics, Economy, Cost Accounting, International Trade, Economical Resources, Information Systems & Law.
More information
6th of October City - Alexandria - Aswan - Cairo - Faiyum - Giza - Hurghada - Ismailia - Luxor - Marsa Matruh - Suez - International
Place of residence : Cairo
Permanent contract - Fixed-term contract - Freelance - Part-time work

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