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CV Profile No.36623

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Last name : ****
First name : ****
Phone : +2***********
Email : ******@******
Date of birth : : ********
Nationality : ******
Address : ****************************************

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Profile details

Job category searched
» IT, new technologies
» Management
» R&D, project management
Professional experience
More than 10 years
» Call centers, hotlines
» Education, training
» IT, software engineering, Internet
» Services other
» Telecom
Professional Experience: 
04.2007 - 05.2009
Customer Service Representative
Vodafone
 Worked as call center agent supported premium and corporate Vodafone customer requests via phone calls  Technical support agent handled technical issues that were raised by call center agents.
07.2009 - 10.2010
Sales Executive
Computek training Center
• Assign , track , control and accept work to assigned parties within Project scope • Managing the day-to-day operations of the Training Center - Planning, recommending and implementing the Training Center program - Guiding the development of fundamental change for the Training Center program to facilitate growth and financial strength - Developing a written strategic plan for the program (covering finances, operations, marketing, staff development, communications and policy) with annual objectives - Supervising internal and external communications - Seeking opportunities to develop new revenue sources - Developing contacts and partnerships with other organizations and individuals to increase awareness of the Training Center and advocate on its behalf - Working with staff and instructors to establish effective Training Center Intern Team - Developing, implementing and ensuring that both instructors and candidates are seeing both financial success, and positive instructors development - Communicating with the management to ensure that the program serves the company
01.2011 - 03.2017
Project Manager
Raya Network Service
• Follow and adhere to Raya PM policy manual and procedures • Study the project scope and secure customer approval on scope and baseline plan • Form, manage, control and monitor project team (s) (eg: Raya resources, contractors ..etc) • Control Project budget and expenditures. • Conduct suitable communications and relations with various project stakeholders to solicit cooperation and resolve conflicts. . • Prepare, maintain and review project reports • Maintain and control project schedule/plan and cash flow • Create, maintain and influence project plan, budget & tracking and influence project progress and rectify deviations as early as encountered • Create and maintain project plan document(S) e.g: schedule, risk management plan, change management plan, quality management plan, communication plan • Set project revenue forecast ,Budget and GP and is held accountable for results actualization • Maintain and professionally keep project documentation according to the Raya PM policy and be prepared for projects audit • Risk identification and plan mitigation contingencies and alternatives
04.2017 - 12.2020
Project Manager
ZINAD IT
• Follow and adhere to Raya PM policy manual and procedures • Study the project scope and secure customer approval on scope and baseline plan • Form, manage, control and monitor project team (s) (eg: Raya resources, contractors ..etc) • Control Project budget and expenditures. • Conduct suitable communications and relations with various project stakeholders to solicit cooperation and resolve conflicts. . • Prepare, maintain and review project reports • Maintain and control project schedule/plan and cash flow • Create, maintain and influence project plan, budget & tracking and influence project progress and rectify deviations as early as encountered • Create and maintain project plan document(S) e.g: schedule, risk management plan, change management plan, quality management plan, communication plan • Set project revenue forecast ,Budget and GP and is held accountable for results actualization • Maintain and professionally keep project documentation according to the Raya PM policy and be prepared for projects audit • Risk identification and plan mitigation contingencies and alternatives
Since 12.2020
Project Manager
Click ITS
• Follow and adhere to Raya PM policy manual and procedures • Study the project scope and secure customer approval on scope and baseline plan • Form, manage, control and monitor project team (s) (eg: Raya resources, contractors ..etc) • Control Project budget and expenditures. • Conduct suitable communications and relations with various project stakeholders to solicit cooperation and resolve conflicts. . • Prepare, maintain and review project reports • Maintain and control project schedule/plan and cash flow • Create, maintain and influence project plan, budget & tracking and influence project progress and rectify deviations as early as encountered • Create and maintain project plan document(S) e.g: schedule, risk management plan, change management plan, quality management plan, communication plan • Set project revenue forecast ,Budget and GP and is held accountable for results actualization • Maintain and professionally keep project documentation according to the Raya PM policy and be prepared for projects audit • Risk identification and plan mitigation contingencies and alternatives
Skills
Project management; Customer Service; Information technology
Education
Bachelor
09.1997 - 05.2001
Faculty of science
Cairo University
Languages
englishfluent
More information
in 1 month
Aswan
Place of residence : Aswan
Permanent contract - Fixed-term contract - Temporary work - Part-time work
26.04.2021
29

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