CV Profile No.44884

Configured hardware, devices and software to set up work stations for employees. Managed high levels of call flow and responded to technical support needs. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Installation and Configuration ESSL punching machine in On site and remote sites Installation and configuration of CCTV with DVR and NVR Maintained servers and systems to keep networks fully operational during peak periods. Performed server backups and changed and replaced backup tapes daily. Monitored systems in operation and quickly troubleshot errors. Configured hardware and granted system permissions to new employees. Resolved escalated issues by serving as subject matter expert on wide-ranging issues. Assisted with updating technical support best practices for use by team. Assisted customers in identifying issues and explained solutions to restore service and functionality. Offered troubleshooting of connectivity issues across networks such as Wi-Fi, Network Printer, etc Created help desk tickets, troubleshot and resolved desktop issues.