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CV Profile No.46693

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Job category searched
» IT, new technologies
» IT, software engineering, Internet
Professional experience . More than 10 years
Professional Experience: 
Expert Enterprise Networks & DC (CCIE)
CONNECT Professional Services
01.2012 - 08.2019
Support Technical Sales in developing HLD and SOW in light of vendor’s standards. • Generate LLD document as per the supplied HLD and SOW in light of vendor’s standards. • Coordinate with technical project manager in developing project implementation schedule as per project SOW. • Follow the project plan in deploying the installations of Large-Scale projects upon the agreed plan & Scope of work. • Perform project(s)’ Configuration as per its LLD proficiently & according to vendor’s Standards. • Develop & execute the project’s acceptance criteria and test plan. • Effectively assign implementation team. • Technical Supervision and follow up on the project’s team. • Conduct the quality assurance & testing in light of the acceptance criteria. • Manage the know-how transfer through the team. • Provide a full Technical documentation of the implemented projects
3rd Line Network Specialist (CCIE)
10.2019 - 03.2021
Work within projects team to do design, implementation, migration for RFSs requested from the customer. • Provide Level 3 network support (top level) to IBM customers for problems that escalates from level 2 support team. • Act as architectural escalation level for support & project teams.• Analyse, T-Shoot, remediate different problems reported by customers in different environments. • Incidence management within ticketing system. • Document network changes stemmed from issues remediations. • Enhance customer documentations. • Collaborate with architect team for new implementations, customer network design enhancements
3rd Line Network Support Engineer (CCIE)
Avit Group
Since 04.2021
Act as 3rd line support for escalated and high priority tickets. • Guide 2nd line & 1st line engineers in support tickets & service requests. • Analyse strategic customer service requests and suggest the needed actions as per best practices. • Analyse customers network and propose enhancements. • Responsible for onboarding process of new customers under our management. • Responsible for defining the LCM policy for customers assets. • Work with architects within some strategic approaches to help our department for better and faster working approaches.
Design, Implement, Migrate, Tshoot enterprise networks. I'm CCIE certified
Education . Bachelor
Electronics & Communication Engineering Bachelor (CCIE)
Arab Academy for Science, Technology & Maritime Transport
09.2006 - 08.2011
More information
Freelance - Part-time work

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